What participants have said
We share these accounts as they were given — without editing for tone or removing the parts that note room for improvement.
Back to Home480+
Participants
4.7
Avg. rating
6+
Years running
14
Agency engagements
Participant accounts
Faridah Hamid
Kota Belud, Sabah
I came because my mother had passed and we found documents we could not identify. The session gave me the vocabulary I needed to ask the right questions. I also appreciated that when I asked about what to do with a specific document, the facilitator said clearly that was outside the session's scope and gave me a name to contact. That boundary actually made me trust the session more, not less.
June 2025 · Records Introduction
Jenson Tay
Kota Kinabalu, Sabah
My wife and I attended the records introduction together. She is more comfortable in Bahasa Malaysia and I lean toward English — and the session genuinely worked for both of us at the same time. The folder set is simple but we have actually used it. My only note is that I would have liked more time on property documents specifically, but I understand that is not what the session is designed to do.
May 2025 · Records Introduction
Normah Razali
Tuaran, Sabah
The coordination course was what my family needed. We had four siblings across three households trying to manage our father's records and making different decisions because we did not have a shared system. After five weeks we have a written decision log, a shared calendar and a clear picture of who holds what. The facilitator made it very clear they were there to help with the process, not to weigh in on our disagreements, which was the right call.
April 2025 · Coordination Course
Bernard Loh
Beaufort, Sabah
I attended on behalf of our department. We had been thinking about how to improve our public-facing forms for some time and wanted to understand what educational sessions in this area actually covered before commissioning any work. The session was practical and the glossary was well sourced. I returned to the office with a clearer sense of what our forms were missing.
June 2025 · Records Introduction
Siti Khadijah
Sandakan, Sabah
The coordination course worked well for our family situation. The data protection session in week four was something I had not expected and it was genuinely useful — we realised we had been sharing copies of documents in ways that we would probably reconsider. The workbook templates are simple and functional. I would suggest they add a section on digital storage, but I understand that may be planned for a future version.
March 2025 · Coordination Course
Roslan Omar
Kota Kinabalu, Sabah
I sent three members of my team to the records introduction because we deal with document queries from the public regularly and needed a shared vocabulary. The bilingual glossary has become a reference document in our office. What I particularly valued was that the session was very clear about what it does not cover — that clarity is not always common in this kind of training.
May 2025 · Records Introduction
How participation has helped
The situation
A family in Kota Belud with three siblings across two towns found themselves holding a set of documents after a parent's death that they could not identify or sort. None of them knew which documents were originals, which were copies or who should hold them.
After the session
After attending the bilingual records introduction, they had the vocabulary to label what they held, a folder structure they all understood and a referral sheet for the questions that required a lawyer. The indexing session gave them a common language to discuss the documents across towns.
What changed
They reported that subsequent conversations with the lawyer were shorter because they could describe what they held accurately. The lawyer confirmed they had separated originals from certified copies correctly. No session gave legal advice — that remained with the professional.
The situation
A state district office in Sabah was receiving a high volume of incorrectly completed forms from the public. Staff attributed this partly to form language that was unclear or inconsistently translated. The office had no internal plain-writing resource.
After the engagement
Sirih Circle completed a six-month engagement: readability audit, bilingual rewriting of twelve forms and notices, sixty-person user testing and four days of staff workshops. A publication style guide was left with the office for ongoing use.
What the evaluation found
The closing evaluation report recorded a reduction in incomplete form submissions at the counter during the evaluation period. The substance of the forms — the policy and requirements — remained entirely with the agency and was not altered during the engagement.
Professional conduct standards
Contact
76 Jalan Gaya, 88000 Kota Kinabalu, Sabah
Mon–Fri 9:00–17:30 · Sat 9:00–13:00
Find out whether a session is a reasonable fit
Written, telephone or in-person enquiries are equally welcome. No commitment is needed to ask.
Send an Enquiry